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Eliyahu
Goldratt draws a connection between overcoming the
6 layers
of resistance
and selling or achieving buy-in. This has become known as the TOC
sales process.
The 6 vital
conditions for securing buy-in are:
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Agree on the problem |
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Agree on the direction of the
solution |
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Agree that the suggestion solves the problem |
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Agree that the solution will not lead to any significant
negative effects |
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Agree on the way to overcome any obstacles that might block
or distort the implementation of the solution |
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Address any unverbalized fear |
Goldratt
points out that a win-win solution doesn’t sell itself. To
ensure that the above 6 conditions are met, use of the TOC
Thinking Process Tools is
required.
The TOC Sales Process is thus divided into 4 steps:
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Build rapport |
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Present a Current Reality Tree of the market |
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Set the stage |
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Direct attention to the logical connection between customer’s
policies and insufficient sales |
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Bring the buyer to want your product |
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Present Future Reality Tree of the Irrefusable Offer |
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Close the deal |
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Present a written list of probable obstacles the buyer is facing
in signing the agreement |
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